Streamlined License Procurement Process of Illustra Cameras
Reducing wait time from 2-days to 10 mins to acquire free Illustra camera license
Streamlined License Procurement Process of Illustra Cameras
Reducing wait time from 2-days to 10 mins to acquire free Illustra camera license
Context
Illustra Cameras as free with Exacqvision software
Each camera needs a paid license for software updates.
When customer buys an ExacqVision NVR system,
it includes free licenses for only Illustra cameras, eliminating paying fees for adding new Illustra cameras.
process bottleneck
It took upto 2 days to obtain the free license with the current process
proposed solution
A web form was created for customers to obtain free license in just 10 minutes
Context
What are Illustra Camera Licenses?
Each camera needs a paid license for software updates.
When customer buys an ExacqVision NVR system,
it includes free licenses for only Illustra cameras, eliminating paying fees for adding new Illustra cameras.
process bottleneck
It took upto 2 days to obtain the free license with the current process
proposed solution
A web form was created for customers to obtain free license in just 10 minutes
Context
What are Illustra Camera Licenses?
Each camera needs a paid license for software updates.
When customer buys an ExacqVision NVR system,
it includes free licenses for only Illustra cameras, eliminating paying fees for adding new Illustra cameras.
process bottleneck
It took upto 2 days to obtain the free license with the current process
proposed solution
A web form was created for customers to obtain free license in just 10 minutes
However, the form had many usability problems
How might we make this form user-friendly and equip user to take informed decisions?
my solution
Progressive disclosure with clear messaging and warnings at every step
